Frequently Asked Questions

Find answers to common questions about our products and services.

FAQ

  • What types of foils do you offer?

    We offer a comprehensive range including hot stamping foils, cold foils, holographic foils, security foils, and textile foils. Each category includes multiple colors, finishes, and specifications to meet diverse packaging needs.

  • What is the minimum order quantity?

    Minimum order quantities vary by product type. For standard products, we typically require a minimum of 100 rolls. Custom orders may have higher minimums. Please contact our sales team for specific requirements.

  • Do you provide samples?

    Yes, we provide sample swatches and small sample rolls for testing purposes. Standard samples are free of charge. Custom samples may incur a nominal fee that is credited toward your first order.

  • What is your lead time for orders?

    Standard products typically ship within 3-5 business days. Custom orders require 2-4 weeks depending on specifications. Rush orders can be accommodated for an additional fee.

  • Do you ship internationally?

    Yes, we ship to over 50 countries worldwide. We work with reliable logistics partners to ensure safe and timely delivery. Shipping costs are calculated based on destination and order volume.

  • Can you match custom colors?

    Absolutely! Our color matching services can reproduce virtually any color you need. Simply provide us with a physical sample, Pantone reference, or color specifications, and our team will create a matching foil.

  • What substrates are your foils compatible with?

    Our foils are compatible with a wide range of substrates including paper, cardboard, plastic, leather, and textiles. We recommend testing with your specific substrate, and our technical team can provide guidance.

  • Do you offer technical support?

    Yes, we provide comprehensive technical support including application guidance, troubleshooting, and optimization recommendations. Our team is available via phone, email, and video consultation.

  • What are the storage requirements for foils?

    Foils should be stored in a cool, dry environment away from direct sunlight. Ideal storage temperature is 15-25°C with relative humidity below 65%. Properly stored foils have a shelf life of 2-3 years.

  • Do you offer OEM/private label services?

    Yes, we provide OEM and private label services for bulk orders. We can customize packaging, labeling, and product specifications according to your brand requirements.

  • What payment methods do you accept?

    We accept bank transfers (T/T), letters of credit (L/C), PayPal, and major credit cards. For large orders, we offer flexible payment terms including 30% deposit with balance before shipment.

  • Can I visit your factory?

    Yes, we welcome factory visits! Please contact our sales team to schedule a visit. We can arrange facility tours, product demonstrations, and meetings with our technical team.

  • What quality certifications do you have?

    We hold ISO 9001:2015 quality management certification, ISO 14001 environmental certification, and various product-specific certifications. Our products meet international standards for packaging materials.

  • How do I place a custom order?

    Contact our sales team with your specifications including foil type, color, width, length, and quantity. We’ll provide a quotation within 24-48 hours and guide you through the ordering process.

  • What is your return and refund policy?

    We accept returns for defective products within 30 days of delivery. Custom orders are non-refundable unless there’s a manufacturing defect. Please inspect your order upon receipt and report any issues immediately.

Still have questions?

Can’t find what you’re looking for? Our team is here to help.